Jeff Bezos says he doesn't recognize the "soulless, dystopian," and ruthless work culture at Amazon described in a New York Times article this week, and I'm sure he doesn't. In creating a company that "invents the future," Bezos set wildly ambitious, data-driven standards for performance and customer satisfaction, and let his managers enforce them. Now Bezos knows a bit more about how it feels to be one of his burned-out worker bees, weeping at their desks as they fulfill his vision. But while Amazon's culture may be extreme, it's not unique. In most tech-industry companies — and in fact, most white-collar companies today — you are required to put your job above your family, your health, everything. If you aren't sufficiently productive, someone else — here, or on the other side of the world — will be glad to take your job.
For consumers, these are the best of times. ...
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